Final answer:
The implementation of a procedure that happens every time with every guest is known as a standard operating procedure (SOP). SOPs are used to ensure consistency and efficiency in business operations.
Step-by-step explanation:
The implementation of a procedure that happens every time with every guest is known as a standard operating procedure (SOP). In the business context, SOPs are used to ensure consistency and efficiency in operations. They outline the steps that need to be followed to carry out a specific task or process.
For example, in a hotel, there may be an SOP for check-in procedures that includes steps like greeting the guest, verifying their identity, providing them with a room key, and explaining the hotel's amenities.
SOPs are important in business to maintain quality standards, enhance customer experience, and facilitate training and onboarding of new employees.