Final answer:
The 'You Attitude' in communication is focused on the customer's needs and helps in building goodwill by enhancing customer satisfaction and fostering positive relationships.
Step-by-step explanation:
Using the "You Attitude" when communicating with customers is d. building goodwill. The "You Attitude" is a style of communication that focuses on the needs, interests, and feelings of the person being communicated with rather than emphasizing the speaker's point of view. It's about presenting messages in terms of the audience's values and concerns, which can lead to a positive reception, greater customer satisfaction, and a stronger relationship between the customer and the company.