Final answer:
The ETA Solution stands for 'Evaluate the problem, Troubleshoot/Test the problem, Authenticate/Answer question, Solve the problem.' It is a systematic approach used to address issues, particularly in tech support, by first evaluating then troubleshooting the problem, authenticating the solution, and solving it while ensuring the solution is reasonable.
Step-by-step explanation:
The ETA Solution is a structured approach to solving problems, particularly used in technology and support contexts. The correct option fitting this description is:
c. Evaluate the problem, Troubleshoot/Test the problem, Authenticate/Answer question, Solve the problem
In problem-solving, it is essential to first evaluate the problem, which means understanding what the problem is and how it affects the system or users. Exploring questions such as 'What is the problem?' and 'Who is affected by it?' can facilitate a deeper understanding of the issue at hand. The next step is to troubleshoot or test the problem, which involves identifying the cause and potential solutions through examples and analyses. Then, one should authenticate the answer or solution, ensuring it is the correct and most appropriate resolution. Finally, the process concludes with solving the problem, implementing the solution and verifying its effectiveness.
As part of the problem-solving strategy, it is always beneficial to ensure that the solution is reasonable. To do this, one might apply specific problem-solving strategies such as identifying knowns and unknowns, and checking if the solution fits the context of the problem.