Final answer:
When your store doesn't carry the product a customer wants, assist by providing recommendations and introductions. To reassure buyers with imperfect information, provide detailed product data, offer satisfaction guarantees, and personalize service. Exceptional customer service benefits both external customers and internal interactions with managers.
Step-by-step explanation:
If your store does not offer the particular product or service the customer is looking for, your first option should always be to assist your contacts whenever you can. You should respond to requests, provide recommendations, and make introductions. This approach is part of delivering exceptional customer service which is crucial in any business interaction.
Reassuring Possible Buyers with Imperfect Information
A seller of goods can reassure a possible buyer who is faced with imperfect information by employing several tactics. Firstly, providing a comprehensive FAQ section or product information sheet can help address common concerns and questions. Secondly, offering a satisfaction guarantee or return policy can ease the buyer's fear of making a poor purchase decision. Lastly, personalizing the service by understanding the customer's needs and demonstrating flexibility in providing solutions can bolster their confidence in the seller's desire to help, even when the exact product or service isn't available.
Remember, viewing your manager as your most important internal customer means you'll want to offer exceptional customer service whenever you can. Being professional and resourceful not only garners positive feedback from your supervisor, but it can also open up opportunities and increase your job satisfaction.