Final answer:
Negotiating skills can be improved by knowing your customer. Hence, true.
Step-by-step explanation:
False. Negotiating skills can be improved by knowing your customer. When negotiating, it is important to understand the needs, preferences, and priorities of the other party.
By having knowledge of your customer, you can tailor your negotiation strategy, offer relevant solutions, and build rapport, increasing your chances of reaching a mutually beneficial agreement.