Final answer:
Focusing on solutions involves gathering information from customers, seeking expert information, and performing a root cause analysis to uncover the real issues for empowerment in problem-solving.
Step-by-step explanation:
When considering the project/engagement perspective, it is vital to acknowledge the quote from Tony Robbins, "Identify your problems but give your power and energy to solutions." This encapsulates the essence of focusing on solutions rather than getting bogged down by the problems themselves. It is a proactive approach which involves gathering information from customers and other stakeholders, an essential step in understanding customer needs and the issues they face.
Finding expert information is another key component. This can involve consulting knowledgeable individuals or conducting research through books and other resources to gather the necessary insights to address customer challenges effectively. Additionally, conducting a robust root cause analysis is critical in pinpointing the underlying issues that need solving.
Empowering individuals to address customer problems involves training and giving them the authority to make decisions that can lead to swift and effective solutions. This aligns with the broader goal of not just identifying problems, but energizing the workforce to prioritize and implement solutions.