194k views
0 votes
General service behaviours based on service encounter themes - Do's & Don't's COPING (by employees)

1 Answer

0 votes

Final answer:

Employees must adapt to workplace culture and maintain professionalism to succeed. Key behaviors include punctuality, respect, focus, flexibility, and proactivity. Coping with stress involves both problem-focused and emotion-focused strategies.

Step-by-step explanation:

Understanding and adapting to workplace culture is crucial for employees to succeed and maintain their positions. Employees must remain professional even as they grow more comfortable in their roles, avoiding the temptation to relax their standards. Here are some essential do's and don'ts for employees, especially when coping with challenges in their job roles.

  • Return promptly from breaks and stay until your shift ends.
  • Maintain a professional appearance at all times.
  • Treat everyone with respect.
  • Stay focused on work and minimize personal distractions.
  • Complete tasks within specified timeframes and align with the company's goals.
  • Provide excellent customer service and maintain a positive attitude.
  • Respect the authority of managers and respond professionally to feedback.
  • Remain flexible and willing to go above and beyond when necessary.
  • Offer solutions to problems and try to handle issues independently before seeking support.
  • Engage actively within the company and demonstrate interest in organizational mission.
  • Be open to informal conversations but manage the length and content of such interactions.
  • Respect cultural differences and educate yourself on various perspectives.

Following these guidelines can increase job satisfaction, open up opportunities, and contribute to a positive work environment. In terms of coping strategies, it is beneficial to adopt both problem-focused coping and emotion-focused coping mechanisms to manage work-related stress effectively.

User Abhishek Deb
by
8.5k points