Final answer:
Follow-up refers to the process of checking to see if a situation is aligned with the initial plan, often used in problem-solving and business practices to ensure effectiveness and address any ongoing issues. (option b)
Step-by-step explanation:
Checking back to determine whether or not a situation is operating according to the initial plan is referred to as follow up. This is an essential part of problem-solving strategies, where after implementing a solution, routine checks are made to assess the effectiveness of the actions taken. The process of follow-up can involve gathering information from customers and other stakeholders, finding expert information, and conducting a root cause analysis if the problem persists. It is crucial in business practices and customer service to ensure that operations are running smoothly and issues are being addressed promptly and effectively.
An example of follow up in a business context would be a manager checking in with employees to ensure they are following the established procedures.