Final answer:
The non-practical step for effective workplace communication is 'Avoiding eye contact.' Active listening, clarifying and confirming, and using clear and concise language are recommended practices, while eye contact supports verbal communication and builds trust.
Step-by-step explanation:
The practical steps for effective workplace communication include active listening, clarifying and confirming understanding, and using clear and concise language. One action that is not recommended for effective communication is avoiding eye contact.
Being able to listen actively involves paying attention not only to the words that are being said but also to the underlying emotion behind those words, which helps in building rapport. Clarifying and confirming ensures that both parties have the same understanding of the information exchanged. Using specific terms or jargon, enunciating clearly, and using respectful language help to avoid misunderstandings and convey professionalism.
Moreover, having language proficiency and understanding of professional communication and etiquette are vital. This includes responding to emails in a timely manner and maintaining confidentiality when necessary. Communication should reflect your professional identity and enhance your integration into a new work environment.
Avoiding eye contact is typically not advised as it can suggest a lack of interest, confidence, or honesty. Instead, eye contact is considered part of non-verbal communication that supports the verbal message and builds trust. Therefore, the choice 'b) Avoiding eye contact' is not a practical step for effective workplace communication.