Final answer:
To handle a dissatisfied client, the main objective is to resolve the issue to their satisfaction with careful listening, clear communication, and an emphasis on problem-solving.
Step-by-step explanation:
In handling a client who is dissatisfied with a service, the ultimate goal is to resolve the issue to the client's satisfaction. This process should involve careful communication, where you choose your words wisely to avoid escalating the situation. It's crucial to stay calm and attentively listen to the client's concerns.
Rather than asserting your correctness, it's beneficial to ask open-ended questions to better understand the client's perspective and to restate what the client says to ensure there are no misunderstandings an to show that you are listening.
Not only does this validate their feelings, but it also helps in uncovering the root of the problem, allowing for more precise resolution efforts. If, however, you find the issue beyond your capacity to resolve, it is appropriate to seek assistance from a supervisor or the HR department. The attitude during this process should not be about apportioning blame but focusing on finding a solution.