Final answer:
Customer service representatives need to overcome noise and physical distance when communicating.
Step-by-step explanation:
The two factors that customer service representatives need to overcome when communicating are noise and physical distance.
Noise refers to any interference or distractions that can hinder effective communication. This can include background noise, competing conversations, or technical issues with audio quality. Customer service representatives must find ways to minimize noise and ensure clear communication.
Physical distance refers to the geographical separation between the customer and the representative. This can pose challenges as non-verbal cues and visual feedback are limited. Representatives need to rely on verbal communication and technology tools to bridge the distance and establish a connection with the customer.