Question

Before you can solve a customer's problem, you need to find out:

A. Who s/he is
B. What is the nature of her/his situation
C. When the problem occured
D. All of the above

Answer 1

To effectively solve a customer's issue, it's important to collect all the relevant details: who the customer is, the nature and timing of their situation. Problem solving also consists of identifying what is unknown, gathering data, consulting experts, and doing a root cause analysis.

Step-by-step explanation:

Before solving a customer's problem, it is essential to gather comprehensive information, which includes: A. Understanding who the customer is, B. Determining the nature of the customer's situation, and C. Knowing when the problem occurred. Hence, the correct answer is D. All of the above.

Steps for Problem Solving

To address a customer's issue effectively, one must:

By doing so, it becomes easier to answer questions such as: