Question

When answering incoming calls, what is the first thing the caller should hear?

A) The name of the facility
B) Your name
C) Your offer to help or assist
D) All of the above

Answer 1

When answering incoming calls, it's professional to provide the name of the facility, your name, and an offer to help, in that order.

Step-by-step explanation:

When answering incoming calls, it's crucial to establish a positive and professional interaction. Start by greeting the caller warmly, then provide the name of the facility to assure them they've reached the correct place. Following that, state your name to personalize the interaction and create a connection. Finally, offer assistance to convey a helpful and customer-centric attitude. This comprehensive approach (D) ensures that the caller receives all necessary information, feels welcomed, and understands that you are ready and willing to assist them with any inquiries or concerns they may have. This sequence helps create a positive first impression and sets the tone for a productive conversation.