Question

What do you say when someone calls and would like to make a reservation? Should you let them know about our bar area/community tables? Why?

A) "Thank you for calling Bonefish Grill. Let me check for table availability. And yes, we have a bar area and community tables available for seating if you prefer a different setting."

B) "Bonefish Grill, how can I help you? We have limited seating options in the bar area and community tables, so they may not always be available."

C) "Hello, you've reached Bonefish Grill. I'll see if we can accommodate your reservation. By the way, we also have a bar area and community tables for more casual dining."

D) "Good day, this is Bonefish Grill. We can check for a reservation. We also have bar and community seating, but it's not always guaranteed."

Answer 1

A polite and informative response to a call for a reservation at Bonefish Grill should include details about all seating options, including bar areas and community tables, which is especially helpful for groups of students concerned about time and group dining options.

Step-by-step explanation:

When answering a call for a reservation, it's important to provide the caller with all the information they might need to make their dining experience pleasant. Option C would be a great response: "Hello, you've reached Bonefish Grill. I'll see if we can accommodate your reservation. By the way, we also have a bar area and community tables for more casual dining." This response is courteous and informative, acknowledging the request for a reservation while also letting the caller know about additional seating options that might suit their needs. Since the students appear concerned about time and the opportunity to eat as a group, sharing this information about the bar area and community tables helps them understand all possible options for their gathering.