Question

Susie CNA walks hurriedly into Mrs. Moodies room and with her hand on her waist, an irritated tone, and without making eye contact, asks "Are you ready for your shower yet?" This is an example of:

A. Negative verbal communication
B. Inquisitive verbal communication
C. Negative nonverbal communication
D. Positive nonverbal communication

Answer 1

C. Negative nonverbal communication

The behavior of Susie CNA demonstrates negative nonverbal communication, shown through her hurried walk, hand placement, tone of voice, and lack of eye contact.

Step-by-step explanation:

The scenario described with Susie CNA's behavior towards Mrs. Moodies is an example of C. Negative nonverbal communication. The actions described, such as walking in hurriedly, having her hand on her waist, using an irritated tone, and avoiding eye contact, all indicate negative nonverbal cues.

Even without considering the words being spoken, these nonverbal actions convey a negative attitude and impatience, which is a critical aspect when discussing communication within healthcare settings.