Final answer:
To overcome 'he said, she said' complaints, it's best to gather physical evidence, communicate respectfully, actively listen, and focus on problem-solving. Aggressive tactics and engaging in workplace gossip can hinder resolution and should be avoided. Involving a supervisor or HR may be necessary if a mutual resolution cannot be reached.
Option 'b' is the correct.
Step-by-step explanation:
To help overcome "he said, she said" complaints, key steps should be taken that focus on neutrality, evidence gathering, and problem resolution.
Physical evidence is of great importance as it provides an objective basis to validate the complaint. However, in the process of resolving the issue, adopting aggressive tactics or seeking information from workplace gossip is not advisable because it can exacerbate the situation and lead to further disputes. Instead, the following methods should be employed:
- Choose your words carefully to maintain a calm and respectful environment.
- Listen actively to both sides and ask open-ended questions to understand their position.
- Restate what the other person says to affirm that they're being heard and to avoid misunderstandings.
- Focus on the problem-solving aspect rather than attributing blame.
- When an issue cannot be resolved mutually, involve a supervisor or the HR department.
Through these steps, it's possible to move towards resolving the complaint effectively without falling into the trap of polarization or bias, thus reaching a solution that is fair and based on factual evidence.