Final answer:
Gordon is facing an a) ethical dilemma in this situation, as he wants to win back his customer by giving him tickets to a major league baseball game, but he knows that his company frowns upon this type of activity.
Step-by-step explanation:
Gordon is facing an ethical dilemma in this situation. He wants to win back his customer by giving him tickets to a major league baseball game, but he knows that his company frowns upon this type of activity.
An ethical dilemma arises when a person must choose between two morally conflicting options. In this case, Gordon is torn between his desire to please the customer and his company's policies.