Final answer:
The correct answer is True. When delivering bad news, it is true that maintaining a positive image of oneself and the organization is a primary goal. This involves crafting messages that are tactful, acknowledge the problem, and provide hope for the future. The practice of accepting feedback, even negative, also contributes to a positive professional image.
Step-by-step explanation:
One primary goal when delivering bad news is indeed to maintain a positive image of oneself and one's organization, so the answer to the statement is A. True. In a business context, how bad news is presented can significantly impact the perception of those involved, including both the messenger and the organization they represent. It's essential to craft messages that are both tactful and honest, acknowledging the issue while also offering constructive ways forward or expressing a commitment to finding solutions.
While it's true that bad news can be a "downer", it's equally important to communicate it in a manner that conveys hope and a readiness to address the challenges presented. This approach aligns with the idea of being open to feedback, which is crucial in business for continuous improvement. When managers provide feedback, even if it's negative, accepting it graciously and demonstrating a willingness to learn and adapt can boost one's professional image and contribute to personal growth.
In contrast, the statement regarding Southern redeemers in Exercise 17.4.2 is false. Southern redeemers wanted to end Republican rule in the South, not preserve it. This is a historical fact related to the post-Civil War period in the United States.