Final answer:
In a B/AR/CR system, the billing process is normally triggered by the shipping notice, which is the document indicating that the goods or services have been dispatched and the order fulfilled. The correct option is 'b. shipping notice'.
Step-by-step explanation:
The billing process in a B/AR/CR (Billing/Accounts Receivable/Cash Receipts) system is a critical component of the revenue cycle of a company. When examining the options provided:
• Remittance advice is a document sent by a customer to a seller, informing the seller that an invoice has been paid.
• Shipping notice is a document that informs the customer that their goods have been dispatched.
• Picking ticket is used in the warehouse to select the items that will be shipped to a customer.
• Customer acknowledgment is a confirmation from the customer that they have agreed to the purchase terms.
The step that would normally trigger the billing process is the shipping notice. Once goods or services have been shipped or delivered, it indicates that the order has been fulfilled, prompting the generation of an invoice. The billing process involves creating and sending the invoice to the customer for payment. Therefore, the correct option is b. shipping notice.