29,619 views
4 votes
4 votes
Imagine that you performed a nail enhancement on a client and made a mistake-you cut living skin and injured them, you applied tips that were too wide or narrow, you soaked their hands too long in acetone, etc.

How would you handle a situation like this that involved a disgruntled, injured, or very upset client? What would you do to try and appease the client, fix your mistake, and avoid losing future business from this client?

User Nihat
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2.7k points

1 Answer

9 votes
9 votes

I would probably apologize, and give them a 50% off discount. if they are still mad, ask what else would help.

User Mikl X
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3.1k points