Final answer:
Having a mix of workers of different ages can reduce turnover, absenteeism, and shortages, while improving customer satisfaction.
Step-by-step explanation:
The mix of workers of different ages can have several effects on overall turnover, absenteeism, shortage, and customer satisfaction.
1. Turnover: Having a mix of workers can reduce turnover as it brings together a diverse range of perspectives and experiences, making the workplace more inclusive and engaging. This can lead to higher job satisfaction and loyalty among employees, reducing turnover rates.
2. Absenteeism: A diverse workforce can also result in lower absenteeism rates. When employees from different age groups work together, they can support and learn from each other, creating a collaborative and supportive work environment. This can decrease stress and improve overall well-being, resulting in lower absenteeism.
3. Shortage: Having a mix of workers can also help address labor shortages. Younger workers bring fresh ideas and technological skills, while older workers bring experience and mentorship. This combination can help fill skill gaps in the workforce and alleviate shortages.
4. Customer Satisfaction: Lastly, a diverse workforce can positively impact customer satisfaction. Different age groups may have different preferences and perspectives, allowing organizations to better understand and meet the needs of a diverse customer base.