Final answer:
The statement that CSRs should immediately acknowledge complaints and provide a written remedy plan is true; these are crucial steps in effective customer service.
Step-by-step explanation:
Regarding the assertion that two crucial recovery steps Customer Service Representatives (CSRs) should follow are to 1) acknowledge the receipt of every complaint immediately, and 2) explain in writing exactly how they will remedy the problem, the statement is true. These steps are essential components of effective customer service and complaint resolution.
Firstly, immediate acknowledgment of a complaint assures the customer that their issue is being addressed, which is crucial for maintaining trust. Secondly, providing a written explanation of the solution offers transparency and holds the company accountable to their word. Failing to follow these steps could result in further dissatisfaction and potential loss of customer loyalty.
In analogy to the reference provided, this situation requires a tailored approach, similar to how an economic disturbance requires a careful analysis to determine effects and solutions. In this case, effective communication and resolution strategies are the foundation for the analysis.