Final answer:
The nurse manager should use assertive communication skills to directly address a staff member's constant complaints, promoting a positive and professional working environment. Establishing clear communication, being open to feedback, and encouraging a show of initiative can contribute to improving the issue at hand.
Step-by-step explanation:
Approach to Handling a Complaining Staff Member
When dealing with a staff member who is frequently complaining about their assignments, a nurse manager should focus on developing a collaborative and successful working relationship with the employee. The best approach would be to use assertive communication skills to confront the issue directly with the individual. This includes choosing words carefully, remaining as calm as possible, and focusing on problem-solving rather than blaming.
Additionally, the manager should encourage a culture where the staff remain willing to go above and beyond and are flexible with changing priorities. Employees should be open to feedback, respond professionally, and offer feasible solutions when problems arise. It is crucial for managers to promote a positive attitude among the staff and to recognize that projecting a professional demeanor and being resourceful are highly valued traits in any workplace setting.
By addressing the issue with confidence and professionalism, the nurse manager can help the staff member improve their outlook on work assignments and contribute more positively to the team. This approach also means being supportive and providing autonomy where appropriate, which has been shown to improve job satisfaction and reduce the risk of abusive behaviors in caregiving settings.