Final answer:
Business analysts can use root cause analysis to uncover the reasons behind late deliveries, starting with gathering customer information and creating a timeline of events to identify and solve the problem efficiently.
Step-by-step explanation:
For customer satisfaction, on-time deliveries are essential. Business analysts can utilize the descriptive analysis technique known as root cause analysis to uncover the reasons behind late deliveries. The process of root cause analysis begins with gathering information from customers and other stakeholders to understand their experiences and perspectives. Experts may also consult additional expert information to support their insights.
Effective problem-solving starts with analyzing the problem and identifying the given information. For instance, Richard's Furniture Company could create a timeline starting at 10 a.m. to see when deliveries actually occur up until the 2 p.m. cutoff. This helps in understanding the sequence of events and pinpointing where delays might be happening.
Additionally, employees' past experiences can provide valuable insights, as shown by the scenario of the lunch-hour manager resolving customer complaints with pragmatic floor markings to streamline service. Similarly, analyzing delivery processes with an understanding of the problem, like avoiding printer issues before a work deadline, can lead to strategizing for better outcomes.
Throughout the analysis, problem-solving strategies are applied to deal with complexities where multiple issues may arise simultaneously. This is akin to how economists handle market analysis when many factors are changing at once.