Question

Match the scenario with the emotional intelligence concept: question 2 options: Gwen is an excellent manager. She makes everyone on her team feel valued and that they are welcome to reach out to her about concerns at any time. Juan receives exciting news on his lunch break. He steps outside to do a little "happy dance" then takes a breath to calm himself so he is able to return to his shift and focus on his work. Alfonso is great at reading the room. He is always able to pick up on people's emotions and handles tricky situations with others well. Patricia is in the waiting room at her physician's office. She's anxiously clicking a pen as she waits. She suddenly realizes it's probably a bit annoying to everyone else who is also waiting. Which scenario matches the concept of self-management, relationship management, self-awareness, and social awareness?

1) Gwen is an excellent manager. She makes everyone on her team feel valued and that they are welcome to reach out to her about concerns at any time.
2) Juan receives exciting news on his lunch break. He steps outside to do a little "happy dance" then takes a breath to calm himself so he is able to return to his shift and focus on his work.
3) Alfonso is great at reading the room. He is always able to pick up on people's emotions and handles tricky situations with others well.
4) Patricia is in the waiting room at her physician's office. She's anxiously clicking a pen as she waits. She suddenly realizes it's probably a bit annoying to everyone else who is also waiting.

Answer 1

The correct matches are Gwen for relationship management, Juan for self-management, Alfonso for social awareness, and Patricia for self-awareness. These scenarios illustrate the importance of emotional intelligence in both personal development and leadership management.

Step-by-step explanation:

The question involves matching each scenario with the correct concept of emotional intelligence, which includes self-management, relationship management, self-awareness, and social awareness. Here are the matches:

• Gwen demonstrates relationship management as she ensures her team feels valued and encourages open communication.
• Juan exhibits self-management as he controls his emotions to return to work with focus after receiving exciting news.
• Alfonso's ability to read the room and address emotions suggests strong social awareness.
• Patricia's realization about the pen clicking indicates her self-awareness of how her actions may affect others in the waiting room.

Developing emotional intelligence contributes to job satisfaction and career development, and is critical for effective leadership and management.