Final answer:
Zack should stay calm, try to gather information, alert store management, contact law enforcement, potentially evacuate the store, and follow emergency protocols. No threat should ever be ignored.
Step-by-step explanation:
If Zack, a store associate, receives a call with a threat to crash a plane at the Walmart store, he should immediately take the following steps:
- Stay calm and keep the caller on the line as long as possible to gather more information.
- Remember any details about the call, such as the caller's voice, background noises, and specific threats made.
- Alert the store manager or security immediately about the threat.
- Contact local law enforcement or call 911 to report the threat as soon as it's safe to do so.
- Evacuate the store quickly and safely if instructed by law enforcement or store management.
- Follow the store's emergency protocol, which should include steps for handling bomb threats or other emergency situations.
Under no circumstances should a threat like this be ignored. The safety of customers and employees must be the top priority, and the appropriate authorities should handle the situation.