Final answer:
Project managers require emotional sensitivity to handle complex team dynamics and interpersonal relations effectively. This skill allows them to manage emotions and understand others, which is critical in driving project success.
Step-by-step explanation:
Project managers and operations managers share several core competencies that are vital to their respective roles. Among these are the abilities to communicate effectively, build and maintain cohesive teams, and exhibit strong planning and expediting skills. However, another crucial skill that is indispensable in the role of a project manager is emotional sensitivity. Emotional sensitivity includes understanding and managing one's own emotions, as well as being cognizant of and responsive to the emotions of others within the team. This skill facilitates better interpersonal relationships, conflict resolution, and team dynamics, which are essential for the complex, multi-faceted projects that project managers often oversee.
In examining data to discern trends, the type of intelligence predominantly employed is analytical intelligence. Analytical intelligence reflects the ability to evaluate information, recognize patterns, and solve problems using logical reasoning. This is crucial for project managers who are constantly assessing project performance, risks, and making data-driven decisions.
Developing a productive and collaborative team also requires that managers possess an understanding of social systems and the ability to adapt to various social, cultural, and economic backgrounds. Moreover, effective leadership involves engaging and training individuals to promote clear communication and fairness, which are hallmarks of cultural competence.
As leaders in any field, including emergency workers as presented in FIGURE 5.1, it is clear that interdisciplinary skills such as decision making, teamwork, communication, and stress management have wide applicability. Just as the emergency worker's skills are valuable across different settings, a project manager's skills must be adaptable and transferable across diverse team and project contexts.
In conclusion, the answer to the question is (c) Emotional sensitivity, which underpins a project manager's ability to navigate the complex human factors that impact project success.