Final answer:
The assertion is false; effective management acknowledges the significance of resolving complaints to ensure customer satisfaction, improve reputation, and encourage loyalty.
Step-by-step explanation:
The statement that modern management theory lets complaints slide by rather than spending time and money to resolve them due to few guests returning to the same hotel is false. In reality, effective management understands the importance of customer service and how resolving complaints can lead to better guest experiences, positive reputation, and the potential for increased customer loyalty. In a highly competitive industry like hospitality, overlooking complaints can be detrimental to a hotel's success.
While some technologies promise time-saving benefits, they can also introduce new challenges such as increased expectations for employee availability. Nevertheless, businesses must ensure that the integration of new technologies translates into meaningful enhancements for both customers and employees rather than letting potential issues, including complaints, go unaddressed.