Final answer:
True, written grievances create a formal record, demonstrate seriousness, and provide structured presentation of issues. They are crucial for enforcing rights regarding workplace safety and can prevent long-term damages to a company's reputation and finances. However, verbal communication may sometimes be more suitable for immediate or sensitive issues.
Step-by-step explanation:
The statement that placing grievances in writing increases the likelihood that the employee or union representative is serious about the grievance is true. Writing grievances down serves several purposes: it creates a formal record of the complaint, provides a clear and structured presentation of the issues at hand, and can be used as evidence in any subsequent procedures or negotiations. When employees or union representatives submit written grievances, it signals to the employer a level of seriousness and commitment to resolving the issue. It also allows for the employees to articulate their concerns in a thoughtful and organized manner.
Written grievances can be particularly impactful in the context of workplace safety and compliance with regulations. For example, consider the Firestone/Ford tire controversy, where investigative findings led to major product recalls and highlighted the importance of addressing safety concerns rigorously. Written complaints in such scenarios can lead to improvements in workplace safety and help avoid detrimental effects on a company's reputation and finances. Additionally, written grievances align with legislation that supports the right of employees to lodge confidential complaints, which can lead to enforced corrections and prevent hazardous working conditions.
However, it's important to note that not all situations may be best served by written communication. In matters where an immediate response is crucial or when dealing with sensitive topics, direct verbal communication might be more effective. Nevertheless, for the majority of grievances, particularly those that are complex or legally nuanced, written records offer a reliable approach for both employees and their representatives to make their case.