Question

Which of the following are mistakes that the CSR made in her response?

1) The CSR did not apologize for the mistake
2) The CSR did not offer a refund for the incorrect rolls
3) The CSR did not provide a timeline for resolving the issue
4) The CSR did not address Jan's concerns about rescheduling the wallpaper hanger

Answer 1

The CSR made several mistakes in her response: not apologizing, not offering a refund, and not providing a timeline. To improve the survey, it is important for the CSR to apologize, offer a refund, and provide a timeline.

Step-by-step explanation:

According to the information provided, the mistakes that the CSR made in her response are as follows:

1. The CSR did not apologize for the mistake.
2. The CSR did not offer a refund for the incorrect rolls.
3. The CSR did not provide a timeline for resolving the issue.

If the survey were to be repeated, three ways to improve it would be:

1. Ensuring the CSR apologizes for the mistake.
2. Offering a refund for the incorrect rolls.
3. Providing a timeline for resolving the issue.