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China is developing call centers with technology that uses voice recognition?

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Final answer:

China is harnessing voice recognition and AI in call centers, bolstering its role in the global high-tech economy. This technological progression includes using AI in mobile phones since 2015 and forms part of a wider ambition to innovate in sectors such as surveillance and alternative energy. The evolution of call centers reflects broader trends in data transmission and outsourcing, illustrating the impact of technology on the global workforce.

Step-by-step explanation:

China's development of call centers with technology that uses voice recognition is a significant stride in the application of artificial intelligence (AI). Since the introduction of the iPhone in 2007, there has been a rapid expansion in technology that allows for the recognition of human voices. By 2015, this technology had advanced to the point where cell phones could recognize human voices through AI.

China's expansion into more innovative activities as called for by the president in 2006 is reflected in its embrace of technologies aimed at enhancing efficiency and automation. This includes leveraging facial recognition as part of its massive surveillance network to track individuals' movements. The push into innovative sectors such as alternative energy technology signifies China's intention to assume a more significant role in the global high-tech economy.

Outsourcing has also contributed to the growth in the technology sector, with countries like India becoming a global hub for customer services due to the large number of English-fluent educated young people. Call centers are leveraging cheaper, faster, and better-quality data transmission technologies, which include spin-offs like free Internet-based calling and video calling. These advancements significantly impact how core-nation businesses, like those in the United States, prepare workers for the dynamic twenty-first-century global economy.

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