Final answer:
When analysts handle calls inconsistently, customers may lose trust, experience frustration, and engage in negative word-of-mouth.
Step-by-step explanation:
When analysts handle calls inconsistently, customers may respond in various ways. Some possible responses include:
- Loss of trust: If customers experience inconsistent handling of calls, they may lose trust in the company or product being represented. This can lead to a decrease in customer satisfaction and loyalty.
- Increased frustration: Inconsistent handling of calls can result in increased frustration for customers. If they receive contradictory information or inconsistent solutions to their problems, it can be frustrating and time-consuming.
- Negative word-of-mouth: Unsatisfied customers are more likely to share their negative experiences with others. This can lead to negative word-of-mouth, which can impact the company's reputation and potentially result in the loss of future customers.
Overall, inconsistent handling of calls can have negative consequences for customer satisfaction, trust, and the company's reputation.