Final answer:
The statement is true. User support expense budgets are typically divided into two major categories, personnel and facilities, covering costs associated with staff and the maintenance of physical spaces.
Step-by-step explanation:
The statement that user support expense budgets are often divided into two large categories: personnel and facilities, is True. User support expenses in an organization typically include the costs associated with the personnel who manage and provide the support services, as well as the infrastructure, which comprises the facilities where support services are rendered. This can include, but is not limited to, salaries, training, benefits for support staff, and the costs related to maintaining the physical space, such as rent, utilities, and maintenance.
A well-planned user support budget allows the organization to effectively manage resources and ensure that there is adequate funding for both human resources and the maintenance of facilities. As such, budgeting for user support is a critical aspect of operational planning in many businesses.