Final answer:
The medical assistant's action of making eye contact while a patient was speaking is an example of a guideline involving Communication. This is crucial for establishing trust and ensuring effective information exchange in healthcare settings.
Step-by-step explanation:
When the medical assistant turned to face the patient and made appropriate eye contact as the patient started speaking, this behavior is an example of a guideline involving Communication. Effective communication is essential in healthcare settings as it can lead to better patient outcomes, increased patient satisfaction, and fewer errors. Making eye contact is a fundamental non-verbal communication skill that demonstrates attentiveness and respect towards the person speaking. This approach facilitates better understanding and builds a therapeutic relationship between healthcare providers and patients.