Question

If your physician is NOT present, your office should have a ____ in place for how to handle emergency calls.

A) Protocol
B) Secretary
C) Backup physician
D) Receptionist

Answer 1

If your physician is not present, your office should have a protocol in place for handling emergency calls.

Step-by-step explanation:

Handling emergency calls is a critical and time-sensitive responsibility. If your physician is not present, your office should have a protocol in place for how to handle emergency calls. This protocol will outline the steps that a receptionist or secretary should take when receiving an emergency call. The primary goal of having a protocol is to ensure that urgent matters are handled in a timely and appropriate manner, even when the physician is unavailable.