Final answer:
Agency theory does not examine the relationship between companies and their customers.
Step-by-step explanation:
The statement “Agency theory examines the relationship between companies and their customers” is false.
Agency theory is actually a theory in the field of management and economics that focuses on the relationship between principals (usually company owners or shareholders) and agents (usually company managers or employees). It examines how agents act on behalf of principals and how conflicts of interest may arise.
While agency theory does consider the relationship between a company and its stakeholders, such as shareholders and employees, it does not specifically address the relationship between companies and their customers.