Question

A patient calls into the office to report that her medication is "not working." Which of the following responses should the MA make?

a) "I will notify the provider about your situation"
b) "You should keep taking the medication until it works"
c) "You should double the dose of the medication"
d) "I will call the pharmacy to authorize a refill for your medication"

Answer 1

The appropriate response for the MA is to notify the provider about the situation, as this allows for further evaluation and potential adjustments to the treatment plan.

Step-by-step explanation:

The appropriate response for the medical assistant (MA) to make in this situation is option a) "I will notify the provider about your situation."

When a patient reports that their medication is not working, it is important for the MA to inform the provider so they can assess the situation, evaluate the effectiveness of the medication, and make any necessary adjustments to the treatment plan.

By notifying the provider, the MA ensures that the patient's concerns are addressed, and the appropriate steps can be taken to address the issue.