Final answer:
The incorrect statement about communication in health care is that health care workers should cross their arms when speaking with patients. Effective communication involves professional, clear, and respectful interaction, considering body language and cultural norms.
Step-by-step explanation:
The statement that is not true of communication in health care is that 'health care workers should cross their arms when speaking with patients.' Crossing one's arms can be perceived as a defensive gesture and may not convey the openness and respect necessary for effective communication in a healthcare setting. Healthcare workers must be aware of body language, as well as the use of professional communication and etiquette.
Effective communication in health care involves communicating with co-workers, patients, administrators, and visitors, and requires specific terms or jargon, enunciating clearly, and using respectful language. In a healthcare environment, workers must touch patients with kindness and respect, ensuring that personal space and cultural norms are considered. Additionally, the tone of voice can convey emotions to patients, further emphasizing the importance of verbal and non-verbal cues in communication.
Understanding the need for language proficiency and adhering to proper communication practices like responding to emails promptly and maintaining confidentiality is essential. Health care workers must be conscientious of their approach to physical interactions such as shaking hands, respecting social distancing where appropriate, and adapting to the comfort levels of each individual.