You start by getting as much information about the injury as possible, including when and where the injury occurred.
You could also start by asking how the injury occurred, what the son's symptoms are, whether the son has any allergies or medical conditions and also whether the son is taking any medications
We can at the moment advise Mrs. Gomez to to apply ice to the ankle for 20 minutes at a time, every few hours, elevate the ankle above the heart, Keep the ankle compressed with a bandage and give the son over-the-counter pain medication, such as ibuprofen or acetaminophen.
In occlusion, it is also important to document the call in the patient's chart.
complete question:
Maria Gomez calls about her son who fell at school and twisted his ankle Mrs Gomez pick up her son up from school and she would like to discuss the injury with Dr Warner she gave you her home telephone number and cell number and says she will be available at any time. What should you do?