Question

A document that identifies the customers and other key stakeholders, lists the processes and procedures that lead to the central products and outcomes of the business, and summarizes the internal and external environments in which the department or organization operates would best be called a(n):

A. Business plan

B. Strategic plan

C. Organizational profile

D. Case statement

Answer 1

An Organizational Profile best fits the description of the document in question, as it encompasses information about customers, stakeholders, business processes, and contextual environments.

Step-by-step explanation:

The document described in the question is one that outlines key aspects of the organization's operations and strategic environment. It is most accurately described as an Organizational Profile. An Organizational Profile details critical information including who the customers and stakeholders are, the core processes and procedures, and the internal and external factors affecting the organization. In contrast, a Business Plan typically lays out the specifics of the business proposition, strategies for market penetration, financial projections, and operational plans. A Strategic Plan is more about long-term goals and strategies. A Case Statement is often used by nonprofits to state their cause and rationale for fundraising.