Final answer:
Empowerment is a business concept where employees are encouraged to resolve issues proactively without first seeking managerial approval, enhancing efficiency and job satisfaction.
Step-by-step explanation:
The concept in which employees can act without asking first for management intervention to resolve a customer issue is known as empowerment. Employers value initiative and the ability of staff to proactively address problems as they arise. This not only speeds up resolution times but can also lead to increased job satisfaction and greater efficiency within the team. Empowerment allows employees to use their judgment and take ownership of their role, contributing to an overall positive impact on customer service and the success of the business.
The concept in which employees can act without asking first for management intervention to resolve a customer issue is called initiative. Employers value proactive employees who take the initiative to solve problems on their own. By using their judgment and taking action, employees can provide efficient and effective customer service without needing constant supervision from management.