Final answer:
The correct answer is d. It emphasizes a customer focus.
Step-by-step explanation:
The correct answer is d. It emphasizes a customer focus.
Multi-source appraisal, also known as 360-degree feedback, is a performance appraisal method that gathers feedback from multiple sources, such as supervisors, subordinates, peers, and customers. It is designed to provide a more comprehensive and well-rounded assessment of an individual's performance.
Advantages of multi-source appraisal include:
- Fostering a high level of trust because many people are involved in providing information.
- Considering organizational goals and values.
- Contributing to team development and improvement.
However, a customer focus is not specifically mentioned as an advantage of multi-source appraisal, making option d the correct answer.