Final answer:
Moderate customer participation in the service delivery process can positively impact service quality and customer satisfaction.
Step-by-step explanation:
A true statement about moderate level of customer participation in the service delivery process is that it can positively impact the quality of service and customer satisfaction.
When customers actively participate in the service delivery process, they can provide valuable feedback and input, which helps service providers tailor their offerings to better meet customer needs. This can result in improved service outcomes and a more personalized and engaging customer experience.
For example, in a restaurant setting, when customers actively participate in the process by customizing their orders or providing feedback on their dining experience, the restaurant staff can make necessary adjustments to ensure customer satisfaction. This can lead to repeat business and positive word-of-mouth recommendations.