Final answer:
In identifying specific customer needs within disability law, an example includes accommodating an employee with hearing impairment as mandated by the Americans with Disabilities Act, such as providing compatible communication technologies or accessible meeting spaces.
Step-by-step explanation:
An example of identifying a specific customer need in the context of disability law might involve the recognition that an employee with a hearing impairment requires accommodations in order to effectively perform their work.
Under the Americans with Disabilities Act (ADA), employers must make reasonable accommodations for such employees.
This could involve providing compatible communication devices or ensuring that meeting spaces are equipped with appropriate technology to facilitate participation for individuals with hearing impairments.
Furthermore, since the ADA has been expanded to cover various conditions like alcoholism, obesity, or psychiatric disabilities, an employer's duty to accommodate might include modifications to work schedules, or changes in job duties to enable an employee to manage their disability while fulfilling their role within the organization. Additional customer needs might be identified in the form of accessible facilities, including ramps or modified restrooms, to accommodate those with physical disabilities.
Through such measures, the rights of individuals with disabilities are acknowledged and protected, ensuring equal opportunity and non-discrimination in the workplace.
This aligns with the civil rights spirit of the ADA, which aims to integrate successfully all individuals within the workforce, regardless of their physical or mental impairments.