Final answer:
Customer Relationship Management (CRM) software is used to build and maintain an organization's customer-related databases, which helps manage customer relationships and provides actionable insights for business.
Step-by-step explanation:
Software that builds and maintains an organization's customer-related database is known as Customer Relationship Management (CRM) software.
CRM systems are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data. They help businesses manage business relationships and the data and information associated with them.
Customer Self Service (CSS) software enables customers to access information and perform routine tasks without requiring the assistance of a company representative.
Sales Force Automation (SFA) software streamlines all phases of the sales process, minimizing the tasks that sales representatives need to perform manually. Supply Chain Management (SCM) software is used to manage the flow of goods and services, including all processes that transform raw materials into final products.
However, SCM does not specifically focus on building customer-related databases but rather on optimizing supply chain operations.