Final answer:
The word 'but' commonly used during conflict resolution can invalidate the validation offered, as it often negates what was said before it.
Step-by-step explanation:
When offering validation during conflict resolution, the word "but" is commonly used, which instantly eliminates the validation. This conjunction typically negates everything that was said before it, suggesting a disregard for the other person's feelings or perspective. Instead, it is more effective to use phrases that acknowledge the other person's view without immediately presenting an opposing opinion. This way, the conversation remains open and does not turn defensive.
For instance, alternatives to using "but" may include softer transitions like "at the same time," "on the other hand," or simply pausing before sharing your own thoughts. This approach helps in maintaining a respectful environment, where both parties are heard and the focus remains on mutual understanding and problem-solving.