Final answer:
Quality management is an approach focusing on developing a culture and tools aimed at quality, encompassing quality planning, assurance, control, and improvement to meet product or service expectations and achieve continuous quality enhancement.
Step-by-step explanation:
“Quality management” is: a. An approach that develops culture and tools with a focus on quality. This definition embraces the comprehensive system of methodologies and practices that organizations use to ensure that their products or services meet the expectations of quality as defined by the company and its customers. It involves a range of activities, including quality planning, quality assurance, quality control, and quality improvement. Within these activities, various tools and techniques are employed to analyze, measure, and enhance quality, aiming for consistency, reduction of defects, and continuous improvement.
While “b. The achievement of all dimensions of quality” is a desired outcome of quality management, it is not a definition of the term itself. Quality management is not narrowly defined as “c. A measure of how well managers achieve goals”, nor is it synonymous with “d. Six sigma”, which is a specific methodology that focuses on reducing process variation and improving performance within quality management.