Question

Administrative assistants often answer the phone lines of their supervisors or managers. Overtime, some voices become familiar and easy to identify, or a familiar number appears on a caller ID screen. The voice and the colors are unfamiliar. What is the correct response to such calls?

a. Inquire as to why you're calling
b. Answer professionally
c. Ask for identification
d. Hang up

Answer 1

The correct response for an administrative assistant when receiving a call from an unfamiliar voice or number is to answer professionally.

Step-by-step explanation:

When receiving a call from an unfamiliar voice or number, the correct response for an administrative assistant is to answer professionally. It is important to maintain a polite and professional tone while speaking with callers, even if their voice or number is unfamiliar. By answering professionally, the assistant can provide a positive image of the company and ensure effective communication.