Final answer:
Real-time Chat Support is the customer feedback tool that enables service recovery by allowing immediate engagement and problem resolution with the customer.
Step-by-step explanation:
The customer feedback collection tool that enables service recovery is Real-time Chat Support. Service recovery is the process by which a company resolves issues or problems reported by a customer, typically after a service failure or complaint. Real-time chat support allows the business to engage with the customer immediately after they have experienced an issue, providing the opportunity to resolve the problem and improve the customer's experience. In contrast, tools like automated surveys, social media monitoring, and comment cards collect feedback but do not necessarily provide the means for instant resolution like real-time chat support can.