Final answer:
The question pertains to identifying which of the four perspectives in the Balanced Scorecard is associated with given objectives. The Balanced Scorecard includes Financial, Customer, Internal Business, and Learning and Growth perspectives, focusing on different aspects of organization performance and strategic alignment.
Step-by-step explanation:
The question is related to the Balanced Scorecard, a strategic planning and management system used by organizations to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals. Within the Balanced Scorecard framework, there are four perspectives:
- a. Financial perspective: focuses on the financial outcomes and measures organizational performance from the financial standpoint.
- b. Customer perspective: involves understanding and measuring how the organization is seen by customers and how well it is serving their needs.
- c. Internal business perspective: concentrates on internal processes and how effectively the organization is running operations to meet customer and shareholder expectations.
- d. Learning and growth perspective: concerns the intangible assets of an organization, primarily involving employee skills, organisational culture, and information systems - all of which are necessary for improvement and growth.
In contrast to the options provided in the question (functional, symbolic interactionist, conflict, and feminist perspectives), which stem from different fields of study such as sociology, the quartet in the Balanced Scorecard specifically pertains to business and management.
Considering the information provided for reference, there seems to be a mix-up, as the descriptions given (functional perspective, symbolic interactionist perspective, etc.) do not correlate directly with the perspectives of the Balanced Scorecard. Instead, they reflect sociological theories and do not apply to the Balanced Scorecard system. The information provided in c. and d. also does not correspond directly to the Balanced Scorecard perspectives.